SHIPPING POLICY

The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 1 to 2 business days.

However, some orders may ship within as few as 1 business day and some may take up to 2 to 3 business days.

Domestic and International

Low n Slow Basics ships domestically as well as internationally.

If you have a question about domestic or international deliveries, please contact us at info@lownslowbasics.com.au.

Shipping Restrictions

Low n Slow Basics does ship to both commercial and domestic addresses.

Customers can have their products shipped to a P.O box or Parcel Locker.

Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you.

Delivery times are estimates and commence from the date of shipment, rather than the date of order.

Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

1. Express Shipping

The order will arrive within 1 business days as quoted by Australia Post. Low n Slow Basics does not take responsibility for any delays occurred by Australia Post as this is not within our control.

1. Standard Shipping

The order will arrive within 2 to 3 business days.

Standard Shipping costs varies by location.

Please note:

1. Business day means Monday to Friday, except holidays.
2. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

• Products may be delivered in separate shipments.

1. We will not be responsible for wrong shipping address if you provide incorrect information.

Tracking Options

Low n Slow Basics aims to provide visibility and transparency throughout the shipment process.

Once your order is confirmed and shipped, you will receive a link to track your package.

Domestic and International

All orders delivered within Australia automatically have tracking.

International orders are sent with Australia Post.

This service comes with tracking and your tracking number will be sent to you once it has been posted.

If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia may be subject to the import duties, fees, and taxes of the destination country. Additionally, there maybe restrictions on some of the ingredients within our products. Please check with your local laws before purchasing.

Delays in delivery may occur if your package is randomly selected by your country’s Customs Department.

Low n Slow Basics is not responsible for any possible customs issues and taxes and/or charges applied to your order.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country.

We do not benefit in anyway from these chargers and we work very closely with our shipping carriers to ensure as few delays as possible.

All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty/taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

Please note the our range of Smokers and Grills from Oklahoma Joe’s are not available for purchase or shipping outside of Australia.

Damages

If there is any damage to the packaging on delivery, please contact Australia Post on

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour.

Low n Slow Basics politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at info@lownslowbasics.com.au to report missing or lost packages.

If you have any questions about the delivery and shipment of your order, please contact us at info@lownslowbasics.com.au